EXCHANGE AND REFUNDS
The Customer may exercise the right to exchange or return any product, within 14 (fourteen) days from the day the consumer acquires physical possession of the good.
To exercise this right, the User must contact us by email [email protected] , indicating all their identification data, the order or products they intend to return and the date of purchase.
EXCHANGE: it is considered an exchange for another item
RETURN: Return the product because you didn't like it, it didn't fit or another reason not related to the quality of the product.
The consumer must, within a period of 14 (fourteen) days from the date of communication of the resolution, return the goods to Garrafeira Baco in the proper conditions of use.
The package must be returned complete, as it was delivered and accompanied by all the documentation received, namely the following documents: sales invoice and the document proving receipt of the product.
The package and documents indicated must be sent to the following address:
Loule Industrial Allotment, Lot 9 -
The respective shipping costs will be your responsibility.
Upon receipt of the return at Garrafeira Baco, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice amount).
If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account.
The refund is made up to 14 days after receipt of the will of free resolution and receipt of the return of the good. In the absence of any of the components of the item sold or, if any of them are not in excellent condition, there will be no refund of the price or postage, and the product will be sent back to the initial shipping address.
RETURNS FOR DEFECT OR IMPERFECTION OF THE PRODUCT ARE FREE OF CHARGE FOR THE CONSUMER